M O D I F I C A T I O N S : EXTERIOR, Smith & Deakin spoiler

WHAT I CALL SUPPORT

After several different tries to get the spoiler fit, I mailed Smith and Deakin with my experiences. I added a set of pictures and faxed them the text and location of The English Fantasy. The result was stunning... After a couple of days I got a message that the boss had examined pictures, saw the problem immediatly and decided to create a new master ASAP.

> Hello Erik,
> First we are very sorry for the spoilers that you received we where not
> aware that we had a problem,we had been selling them and up to your order
> we had not had a problem, but thanks to your photographs we could see
> immediately what the problem was, we have to-day purchased a new splitter,
> which is now in our workshop so that we can manufacture a new one that
> will fit, this is a slow process but the boss will be working over Christmas to
> produce it , we will send you the first 5 spliiter that we manufacture,
> just after we have fitted one to the car to make sure they are correct you
> should receive your new order mid January, In answer what to do with the
> 5 you have, the boss suggests that you throw them away please,
> I hope that this solves your problem, if you have any queries please E
> mail me

Impressive, when speaking about Support... She also added the following picture (which I have resized a bit).